Twilio SMS Notifications

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Keep Your Customers Happy With Automated SMS Order Notifications

Send SMS updates to customers when their order status is updated and receive an SMS message when a customer places a new order.

Why offer SMS Order Updates?

Simple – it’s the best way to give customers information about their order. According to Frost & Sullivan, SMS messages have a 95% open rate and most are read within 5 seconds. This is three times better than email and can be far more personalized. For example, you could customize the “Completed” status SMS message to include a coupon code for 10% off the next order. Get creative and watch your sales soar!

Powered by Twilio

This extension is designed to work with Twilio, the premier cloud communications service, with support for over 40 countries. You’ll need to sign up for a free Twilio account if you don’t already have one. Outbound SMS messages start at just 1 cent in the US.

Text messages get read more than any other form of communication.

Ensure that customers receive information they want by offering text message order updates. Customers can opt-in to SMS updates by checking a box during checkout. Once they opt-in, they’ll receive an SMS message when their order status changes.

Powerful Customization

You can change which order status changes will send updates to customers and customize SMS messages to include store name, order ID, order amount, order status, and other order data along with your custom text. You also have the option to automatically shorten URLs within messages using Google’s URL shortener.

Get Insight into Every Order

Send SMS updates to your customers directly from the Edit Order screen. A handy character count is shown so you don’t go over the 160 character limit for SMS messages. Customers don’t need to have opted-in to SMS updates for you to send them an SMS.

See the status of every SMS sent to a customer

By viewing the Order Notes for their order, you can see the status of every SMS sent to a customer. Any errors will be displayed here to help with troubleshooting.

How to Get Started

1. Buy this extension
2. Download and install into your WooCommerce store
3. Login to your Twilio account (sign up if you don’t have an account) and grab your Account SID & Auth Code
4. Add your Twilio info to the extension settings page

That’s it! Sit back and enjoy automatic SMS updates!

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